Good status pages reduce support load and build trust. Keep updates short, factual, and frequent.
Related: Uptime Guide · Runbooks · Trend Analysis
What to publish
- Current component status
- Incident timeline with timestamps
- Clear next update time
Tone & cadence
Be honest, avoid guesses, and set expectations for the next update (e.g., “next in 20 minutes”).
Put this into practice
Start monitoring in minutes. Email, Slack, Teams, Discord, PagerDuty, and SMS alerts.